I used a new ATM today and had a great experience. This may sound odd. It’s just an ATM. What’s so special about that? You put your card in, enter your code, get some cash and that’s it.
But instead of a using tool, I had an experience. It was brief, but memorable. Instead of a functional, machine-like instruction screen, I was presented with whimsy. After each of my basic actions, intermediate screens displayed pleasantly styled messages that had a human touch that most ATMs lack.
There was a level of consideration for the end user that totally could have been skipped. It could have been simply engineered, but instead was designed as an experience.
The functional end result was that I took the money and headed on my way. Instead of quickly moving on, I paused and grinned; knowing that someone put the extra effort to turn a tool into an experience.
Just downloaded the wordpress iPhone app.
Returned from New York last week and my whole sense of time and space has been thrown off. That, and the daylight saving thing has made me unable to determine what time of day it is. 12 hours traveling, eating airport food – it all takes its toll.
Today I helped make a boat out of a plastic milk carton. The kids thought it was neat when I put it in the kitchen sink to watch it float. My daughter is now decorating it for its maiden voyage in the bathtub tonight.
This could mean a reference to the daily grind of work. But work is actually fun, so that’s not it. Grind could be in reference to grinding coffee, which I like extremely. Could be likely. It’s actually a song by Phish that’s stuck in my head right now.
Grind three types of things and I’m sad that they’re dead